The remote assistant software also provides the technical expert the opportunity to review results before confirming that the issue has indeed been resolved. The visual connection between the remote Leviton representative and client should allow the expert to immediately understand the problem and provide a solution as soon as possible. During initial implementation of Visual Remote Assistance (VRA) admins will need to make sure they have the correct licenses as supplied via their account executives as well as created the proper permission sets containing the appropriate custom. The software is meant to cut down the amount of time needed to resolve issues. Prerequisites for Visual Remote Assistance Configuration.
This is particularly helpful with the installation, set-up and use of more technically advanced products,” said Brian Avery, senior manager, technical services, Leviton in a statement. With visual access to enhance troubleshooting and diagnoses, our technical service team is even better equipped to guide customers quickly and clearly through the process of resolving issues. “Our new Salesforce Visual Remote Assistant tool offers our customers a unique, innovative and user-friendly customer service experience. Technicians and installers can use this software to transmit live video and images of technical issues from their workspace while speaking to a live expert. Using the Virtual Remote Assistant, Salesforce clients can access help from Leviton’s team to resolve their issues. With this software tool, builders, contractors and homeowners can connect with Leviton technical service representatives via video directly from their mobile device. For example, Blitzz will sync the language-translation strings using custom objects in case your salesforce instance supports multiple languages like English and French.Leviton says it has made enhancements to its technical support capabilities with the introduction of the Salesforce Visual Remote Assistant. Visual Remote Assistant allows you to provide immediate assistance over video chat. Limit physical contact without sacrificing valuable customer face time. Sales & Commercial Operations Manager - Virtual/RemotemPulse Mobile. Empower customers and employees with real-time, visual support. Custom object: Custom object will be used app configurations. Apply to 10 Salesforce assistant jobs available and hiring now in Bakersfield.Custom metadata type: These are typically used to define application configurations that need to be migrated from one application to another.Custom Settings: We will create custom settings to store the access token, API credentials, and API End Points for the managed package.Connected app: Blitzz app will have access to the connected app to lookup Client ID and Client Secret to authorize the salesforce user accordingly.This will be used to add call logs to the case comments. Case comments: Blitzz app will have " Create" access to the case comments object.Blitzz will redact the phone number immediately after an SMS it sent, and before storing it anywhere. This information will not be stored on Blitzz Servers. Phone number: Blitzz app may have access to the phone number provided in the case record.This information can be used for reporting purposes, and also to push back data regarding Call Logs back into Salesforce. Reference Id: Blitzz will store the case record as a reference field.This data will be shared over secured login API to authenticate the user in the Blitzz console and store the access token in Salesforce. By visually observing the issue, the service representative can understand the customer’s problem and expedite a solution by walking the customer through the answer to their question. Username: Blitzz App will send the Salesforce username to authenticate the user in the Blitzz console app. The Salesforce Visual Remote Assistant operates as a visual connection between the remote Leviton technical service representative and the customer.Slack, Canva, Loom, Squarespace, Adobe, Zoom, Salesforce. The purpose of this document is to provide details about the data and metadata types to which the Blitzz app may have access to from the Salesforce. Visual Remote Assistant users, admins, and partners can find responses to their questions, speak with Salesforces experts, suggest ideas, and get guidance and. Check out Virtual Assistants with the skills you need for your next job.
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